How do I get help?

Primary Help Channel

Join #help - This is the main support channel where volunteers assist users.

• Active 24/7: There's always someone available
• Friendly volunteers: Experienced users who enjoy helping
• All topics welcome: IRC, computer help, general questions

Before Asking for Help

1. Read the channel topic: /topic #help
2. Check these FAQs for common answers
3. Try the manual: /msg x help for X service commands
4. Be patient: Volunteers may be helping others

Email Support

For specific issues, contact the appropriate team:

• General help: help@undernet.org
• Channel services: cservice@undernet.org
• Username issues: x@undernet.org
• Technical bugs: bugs@undernet.org
• Abuse reports: abuse@undernet.org

Getting Better Help

Be Specific

• ❌ "My IRC doesn't work"
• ✅ "I can't connect to irc.undernet.org with HexChat, getting timeout error"

Provide Details

• What IRC client are you using?
• What exactly happened?
• What error messages did you see?
• Have you tried anything to fix it?

Be Patient and Polite

• Volunteers are donating their time
• Don't repeat your question immediately
• Say thank you!

Self-Help Resources

• Client help: /help in most IRC clients
• X service manual: /msg x help
• Network documentation: This support site
• Client-specific forums: For software-specific issues